Shipping policy
Shipping Policy
Last updated: 05.2026
Thank you for shopping with us. Below you will find all the information regarding our shipping policies. If you have any questions, please contact us before placing your order.
1. Shipping Locations
We currently ship orders within the United Kingdom.
At this time, we do not offer international shipping unless otherwise stated.
2. Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
If we experience a high volume of orders, processing may be delayed by a few days. In such cases, we will notify you by email.
3. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
-
Standard Shipping: 5–10 business days
-
Express Shipping (if available): 2– 5 business days
Delivery times are estimates and may vary due to factors beyond our control, such as courier delays or weather conditions.
4. Free Shipping
We offer free standard shipping on orders over £50 within the UK.
This offer may be subject to change and does not apply to promotional or discounted items unless stated otherwise.
5. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information (if available). Please allow up to 24 hours for tracking details to become active.
6. Delays and Lost Packages
We are not responsible for delays caused by the courier or incorrect delivery information provided by the customer.
If your order is significantly delayed or appears to be lost, please contact us and we will assist you in resolving the issue.
7. Address Accuracy
Please ensure that all shipping details are correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
8. Contact Us
If you have any questions about our shipping policy, please contact us at:
E-mail: nathaliasilveirashopify@gmail.com